This policy addresses issues that may arise from the processing, handling and delivery of your purchases.

Processing time

Please allow 3-5 days for your order to be processed. Please note that the 3-5 days processing time is not included in the estimated delivery time at checkout. During sales and high-volume periods processing time is 5-10 days.

Shipping rates

Calculated at checkout and vary depending on your delivery location.

Dispatch notification

If you have not received a dispatch/delivery notification within the specified processing time, please notify us by sending us an email including your order number. You can find your order number in the email receipt you received when payment was made.

Item not delivered?

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may be delayed.

Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered. Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.

Customs and Duties Charges

Almost all shipments crossing international borders (outside the Nigeria) are subject to the assessment of duties and taxes imposed by the importing country's government. Cute Me has no control over these charges as they vary between countries. These charges are the customer's responsibility.

Pick-up Order

If you choose to pick up your package from our studio, simply select the "Pick-up" option on the checkout page.

Pickup address

Cute Me
by Pinnacle Children's Place,
6 Muslimot Olusesi Street,
Van Daniels Estate,
off Orchid Hotel Road,
Lekki - Lagos.